Refund Options

We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:

Replacement. We will replace the item with another one of better quality
Money refund. We will return the cost of the item you spent to purchase.

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for Hydra Jet Showers or for customers

How to Return a Purchased Item

Fill out your form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your invoice number, we won’t be able to process your return.

Repackage the item in the original box and packaging.

Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.

The address for returns is:

73-75 Williams Rd

Dandenong South, Vic, 3175

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.

A returned item will be inspected upon arrival.
If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.
If you paid by credit/debit card, we will refund the balance of your credit/debit card.
If you paid using PayPal, we will refund the balance to your PayPal account.
If you paid by bank transfer, we will refund the balance to your bank account.

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item.

The warranty specifically does not obligate Hydra Jet Showers in any circumstance regarding labor performed during installation.

Please return this item to us as soon as possible so that we could process the refund or replacement. If you’re unable to return the item, please contact our Customer care service at hydrajets@gmail.com

Please bear in mind that all items are inspected on return.

Returning an Incorrect Item

If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse.

Non-refundable Items and service

We do not refund the products that are not eligible for return.

Non-refundable (non-returnable) products:

labor performed during installation
damage to the product occurs due to incorrect installation
make to order items

For more information on product-specific return policies, contact our Customer care service at hydrajets@gmail.com

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HydraJet Outdoor Showers Australia

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